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Purio for Water Treatment

Customer messaging

Communications

The messages your customers actually want: a reminder the day before, a note when the truck is on the way, and a receipt when the job is done. Each one is yours to switch on, switch off, and word.
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Purio customer communications settings showing SMS and email notification options for a dealership

Notification settings, where each message type is enabled and worded per dealership.

What it does

Messages that come from real events

Purio sends customer notifications off the work your team is already doing. An appointment reminder goes out ahead of a scheduled work order. An on my way message fires when the driver or the tech marks on my way in the mobile app, the same action that moves the stop forward for the office. A completion notice goes out when the job is closed. Invoice delivery follows billing, and past due notices follow aging.

Every one of those is independently controlled. A dealership that has always called ahead can leave reminders off. A dealership that wants delivery day notice but nothing else keeps one switch on. Nothing is bundled together, so turning on the messages you want does not force out messages you do not.

Wording and branding are set by your dealership. The messages carry your name and your voice, because a customer who gets a text about a water delivery should recognize immediately who it is from.

What's included

  • Appointment reminders

    Sent ahead of a scheduled work order or service visit.

  • On my way messages

    Fired with an ETA by the driver or tech in the field.

  • Completion notices

    Confirmation to the customer once the job is closed out.

  • Invoice delivery

    Invoices sent by the method each customer prefers.

  • Statement delivery

    Statements delivered per customer preference, email or print.

  • Past due notices

    Automatic follow up on aging invoices with your wording.

  • Per notification control

    Switch each message type on or off independently.

  • Dealership wording

    Message copy and branding configured by your business.

What dealers ask about messaging

What sends the messages

Stop fielding calls that ask where is my delivery.

Automatic updates from the same routes and work orders your team already runs.

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